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Single window for investors

Information on activity of the Investors Service Center and Investors Service Sectors

Ministry of Investment and Development of the Republic of Kazakhstan informs on “single window” mechanism functioning for investors.

In accordance with Article 282 of Entrepreneurship Code of RK № 375-V dated October 29, 2015:

Principle of “single window” for investors - central form of assistance to investors from the side of authorized body of investment in provision of state services prescribing minimizing participation of investors in collection and preparation of documents and limitation of their direct contact with state bodies.

Investor - physical and legal body carrying out investments in the Republic of Kazakhstan.

Starting from 2015 year in the building of the Ministry for Investment and Development of RK (address: Astana city, Kabanbay batyr str. 32/1) Investors Service Center (hereinafter - Center) is functioning for provision a consultation and receiving applications to support in getting all the state services and issue of their results to investors. Call-Centre is functioning in the Center 8(7172)754540.

 “Single window” module is operating on the internet-resource, which allows to receive online all necessary information on investment activity in Kazakhstan, and to carry out monitoring process of the state service provision process to the investors form the state bodies.

The main task of the Center and Sectors of the investors service is consultation and provision of support in receiving state services.

Starting from 2016 year operation of “single window” for investors is conducting in 19 investors service sectors on the base of “Public Service Center” RSE (in Astana city -2, in Almaty city -3, in the regional centers by 1 sector).

For today investors can get all the state services necessary for investment projects realization, as well as consult on the questions  of its receiving in the Investors Service Centers (Astana, Kabanbay batyr str. 32/1, “Transport Tower” building, 1 floor) and Investors Service Centers in all regions of Kazakhstan.

The list of Investors Service Sectors:

  1. In Astana: department of Essyl district (St. Petersburg BC, Dostyk str., 20) department of Essyl district (Sauran str., 7).
  2. In Almaty: department of Medeu district (Markova str., 44), department of Bostandyk district (9А Khodzhanov str.), department of Auyezov district (Dzhandosov str., 51).
  3. In Akmola region: Department №2, located by the address: Kokshetau city, Abay str., 96.
  4. In Aktobe region: Department №1, located by the address: Aktobe region, Turgenev str., 109.
  5. In Almaty region: Taldykorgan city department, located by the address: Tauelsizdik str., 67B.
  6. In Atyrau region: Department № 1, located by the address: Atyrau city, Satpayev str., 23.
  7. In East-Kazakhstan region: City Department № 3, located by the address: Ust-Kamenogorsk, Belinskyi str., 37 а.
  8. In Zhambyl region: Department № 1, located by the address: Taraz, K.Koigeldy str., 158А.
  9. In West-Kazakhstan region: Department №1, located by the address: Uralsk city, Zhambyl str., 81.
  10. In Karaganda region: Department №7, located by the address: Karaganda city, Tatimbet str., 10/5.
  11. In Kostanay region: Department № 1, located by the address: Kostanay city, Taran str., 114.
  12. In Kyzylorda region: Department № 1, located by the address: Kyzylorda str., Muratbayev str., 2 е.
  13. In Mangistau region: Aktau city Department, located by the address: Aktau city, 15 microdistrict, build. 67 b.
  14. In Pavlodar region: Department №3, located by the address: Pavlodar city, Pavlov str., 48.
  15. In North-Kazakhstan region: Department № 1, located by the address: Petropavlovsk city, M. Auyezova str., 157.
  16. In South-Kazakhstan region: Department №2, located by the address: Shymkent cityMadeli Kozha str., 1G.


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Official Internet website

Ministry for Investments and Development, Republic of Kazakhstan